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Last Updated: September 4, 2026
This Shipping Policy governs all order delivery and shipping services provided by ED POH TRADING PTE. LTD. for purchases made through our official e-commerce platform www.edpohtrading.com. As a specialist in premium closet organizers, wardrobe storage bags, multi-scenario household organization solutions, packing cubes, and heavy-duty hanging hooks designed for small apartments and busy modern families, we have structured this policy to deliver clear, transparent, and reliable shipping rules for every customer. By placing an order on our website, you confirm that you have read, understood, and agreed to all terms outlined in this document.
1. Order Processing and Confirmation
Once you complete your checkout and make a successful payment on www.edpohtrading.com, you will instantly receive an automated order confirmation email at the email address you provided at checkout. This confirmation will include your unique order number, full list of purchased items (whether it is our swivel magnetic hooks, compression packing cubes, 90L large wardrobe storage bags, underbed storage boxes, or any other home organization product from our collection), total payment amount, and your submitted shipping address details.
Our in-house operations team will verify and process all orders within 1 to 2 business days after payment confirmation. Orders placed on weekends, official public holidays, or after our daily order cutoff time of 5:00 PM SGT will be processed on the next following working day. We will run a standard verification check for every new order to prevent fraudulent transactions and ensure the accuracy of your shipping information. If we identify any inconsistent details in your order submission, our customer support team will reach out to you via the contact phone number +65 97818331 or our official email voryn@edpohtrading.com to confirm relevant information before we proceed with processing.
2. Delivery Timeframes
As clearly stated on our website FAQ section, our standard local delivery takes 3 to 7 working days after your order is confirmed and dispatched from our warehouse, for all delivery destinations within Singapore. For pre-order products that are temporarily out of stock, we will explicitly mark the estimated restock and dispatch timeframe on the corresponding product listing page, and our team will send you a separate notification email once your pre-order item is ready for shipment.
The 3-7 working day local delivery timeframe covers all product categories sold on our platform, including but not limited to: our full range of closet storage bags and dust-proof garment covers, travel packing cubes and luggage organizers, multi-type adhesive and magnetic wall hooks, underbed storage solutions, electronic accessories storage bags, makeup and toiletry travel pouches, and hanging wardrobe organizers. Please note that the estimated delivery time is calculated excluding weekends, public holidays, and unforeseen force majeure circumstances that may affect normal logistics operations, such as extreme weather events, local regulatory logistics restrictions, or temporary courier service suspensions.
3. Shipping Fees
We offer free standard local delivery for all orders with a total cart value that meets our publicized minimum free shipping threshold. For orders below the free shipping threshold, a flat standard shipping fee will be automatically calculated and displayed at the checkout page before you complete the payment, with no hidden additional charges.
For customers who choose to upgrade to expedited express delivery, the corresponding expedited shipping fee will be clearly presented for your selection at checkout, and your order will be prioritized for dispatch to ensure delivery within 1 to 3 working days after confirmation. We do not process cash on delivery (COD) orders at this stage, all shipping services are only available for prepaid orders completed on our official platform.
4. Shipment Tracking and Notification
As soon as your order is dispatched from our warehouse, we will send you a shipment notification email that includes your assigned logistics tracking number, along with a direct access link to the courier’s official tracking portal. You can enter this tracking number on our website or the courier’s platform to view real-time status updates for your parcel, including dispatch notification, transit updates, out-for-delivery alert, and final delivery confirmation.
Our logistics partners will make at least 2 separate delivery attempts for your parcel if no one is available to receive the package at your submitted shipping address during the first delivery attempt. If you miss all scheduled delivery attempts, the courier will keep your parcel at the nearest local pickup point for 7 calendar days. It is your responsibility to arrange self-collection within this pickup window, or contact our support team to reschedule a new delivery appointment.
Our registered business and operational address is 11 Woodlands Close, #07-24, Woodlands 11, Singapore 737853, but this location is not open for unannounced customer self-pickup of orders. All self-collection arrangements must be coordinated in advance with our customer support team to avoid any unnecessary inconvenience.
5. Shipping Related Responsibilities
Before we dispatch your order, our warehouse team will conduct a full double inspection for every product, to ensure all items are in perfect unused condition, with no defects, and are fully packed with complete accessories. We will also confirm that the delivered items fully match the product specifications and quantity you ordered.
Once the parcel is signed for by you or a designated representative at your shipping address, the risk of loss and damage to the products will be transferred to you. If the outer packaging of your parcel shows obvious signs of severe damage upon delivery, we strongly recommend that you refuse to sign for the parcel, or record a short video of the unpacking process in the presence of the delivery personnel, and contact our support team immediately for follow-up resolution.
We are not liable for delayed deliveries caused by inaccurate, incomplete, or incorrectly submitted shipping addresses provided by customers. If you need to adjust your shipping address after placing an order, you must contact our support team before your order is dispatched, to confirm if the address modification can be arranged. No address modification request can be processed after the parcel has already left our warehouse.
6. Undelivered and Lost Parcel Policy
If your tracking status shows that your parcel has been marked as delivered by the courier but you have not received the item, please contact our customer support team within 7 calendar days after the marked delivery date. Our team will launch an official investigation with the corresponding logistics provider. Once the parcel is confirmed to be lost in transit through the verification process, we will offer you two optional solutions: we will arrange a full free reshipment of all your ordered items, or process a full refund corresponding to the value of the lost items, based on your preference.
We will not be responsible for parcels that are marked as successfully delivered by the courier system to the exact shipping address you provided, and you fail to report the missing delivery within the 7-day notification window.
7. Contact Information for Shipping Related Inquiries
If you have any questions about order processing, shipping fees, tracking status, or any other shipping related issues, you can reach our dedicated customer support team through the following official channels:
- Official Contact Email: voryn@edpohtrading.com
- Contact Telephone Number: +65 97818331
- Registered Office Mailing Address: ED POH TRADING PTE. LTD., 11 Woodlands Close, #07-24, Woodlands 11, Singapore 737853
Our team will respond to all legitimate shipping related inquiries within 1 working day.