ED POH TRADING

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Refund and Returns Policy

Last Updated: September 4, 2026

This Refund and Returns Policy applies to all purchases made through the official e-commerce platform of ED POH TRADING PTE. LTD., available at www.edpohtrading.com. As a dedicated provider of premium closet storage bags, wardrobe organizers, multi-scenario household organization solutions, packing cubes, and heavy-duty hook products built for small apartments and busy modern families, we have designed this policy to be fair, transparent, and consistent for every customer who shops on our website.

By placing an order on our platform, you acknowledge that you have fully read, understood, and agreed to all the terms outlined in this document. All decisions made by ED POH TRADING PTE. LTD. related to returns and refunds under this policy are final.

1. Core Policy Principle: No Pure “Refund Only” Requests Are Allowed

We explicitly emphasize that no “refund only” requests are permitted under any circumstances, unless the product you received is confirmed to be defective due to our verified packing error or unrepairable manufacturing fault, and the returned product cannot be shipped back due to extreme, pre-approved exceptional circumstances verified by our customer support team. For all other scenarios, no refund will be processed if you do not return the physical product you received to our designated return address as required. We will never issue a full or partial refund for any order where you retain the purchased item, regardless of the reason you state. This rule applies to every product category sold on www.edpohtrading.com, including all our closet storage bags, magnetic hooks, travel packing cubes, underbed storage organizers, and every other household organization solution in our collection.

2. Eligibility Criteria for Returns

To qualify for a return, your request must meet all the following requirements:

  1. Your return request must be submitted to our customer support team within 14 calendar days from the date you sign for the delivery of your order.
  2. The returned product must be in its original, unused condition, with all original packaging, tags, user manuals, and accessories intact. Products that show signs of usage, stains, damage caused by improper operation, or missing parts will not be accepted for return.
  3. You must provide the valid order number associated with your purchase, clear photos or short videos of the product, packaging, and any claimed issues, to help our team verify your return application quickly.
  4. Customized products specially made according to your personal requirements, and perishable items (if applicable) are not eligible for return.

You can submit your return application via our official contact email voryn@edpohtrading.com, or call our support team at +65 97818331 for assistance during working hours. Our team will review your request and reply to you within 3 working days.

3. Return Shipping and Procedure

Once your return application is approved by our support team, we will send you the detailed designated return shipping address: ED POH TRADING PTE. LTD., 11 Woodlands Close, #07-24, Woodlands 11, Singapore 737853.

  • You will be responsible for covering the full cost of return shipping, unless the return is caused by our confirmed packing error, the product we sent you is wrong, or the item has verified manufacturing defects.
  • We strongly recommend that you use a trackable shipping service to send back the product, and keep your shipping tracking number properly. We are not responsible for items lost or damaged in transit during the return process, if you choose an untraceable shipping method.
  • Once we receive and inspect your returned product to confirm that it meets all our return eligibility criteria, we will send you a confirmation notification via email within 5 working days.

4. Refund Processing Rules

After your returned item passes our full inspection, you can choose one of two available resolution options:

  1. ‌Exchange for an identical product or different eligible product of equal value‌: We will arrange the re-delivery of the new item for you, and cover the standard shipping fee for the re-delivery if the return is caused by our side error.
  2. ‌Partial or full refund corresponding to the value of the returned product‌: The refund will be processed back to your original payment method, and the processing time may take 7-14 working days, depending on the processing speed of your payment service provider.

No refund will be processed before we successfully receive and inspect your returned physical product. Any request asking for a direct refund without returning the item will be rejected immediately.

5. Damaged and Defective Products

If you receive a product that is damaged during delivery, or has confirmed manufacturing defects that affect normal use (for example, broken zippers on our storage bags, torn fabric, or non-functional magnetic hooks), please contact our support team within 7 calendar days of delivery, and provide clear photo or video proof of the issue. Our team will verify the situation, and once confirmed, we will cover all related reasonable return shipping costs, and arrange a free replacement for you, or process a full refund after you return the defective item.

6. Contact Information for Policy Inquiries

If you have any questions, concerns, or need clarification about this Refund and Returns Policy, you can reach our dedicated customer support team through the following official channels:

  • Contact Email: voryn@edpohtrading.com
  • Contact Telephone: +65 97818331
  • Registered Office Address: ED POH TRADING PTE. LTD., 11 Woodlands Close, #07-24, Woodlands 11, Singapore 737853

Our support team will respond to all legitimate inquiries within 3 working days.