Privacy Policy – ED POH TRADING

Last Updated: September 4, 2026

Welcome to the privacy policy of ED POH TRADING PTE. LTD. This document outlines how we collect, use, disclose, and protect your personal information when you visit our official website www.edpohtrading.com, browse our full collection of premium closet storage bags, wardrobe organizers, multi-scenario household organization solutions, travel packing cubes, hook products, and other home storage items, make purchases, or interact with our services in any capacity. At ED POH TRADING, we specialize in providing sturdy, high-quality home storage solutions designed for small apartments and busy modern families, and we are equally committed to safeguarding the privacy rights of every customer, visitor, and user of our platform.

This Privacy Policy applies to all information collected through our website, related online services, customer support channels, and any interactions you have with our team. By accessing www.edpohtrading.com, creating an account, placing an order, or using any of our e-commerce features, you acknowledge that you have read, understood, and agree to the practices described in this document. If you do not agree with any part of this policy, we kindly ask that you refrain from using our website or submitting any personal information to our platform.

1. Information We Collect From You

We only collect information that is necessary to operate our e-commerce platform, fulfill your orders, provide you with a seamless shopping experience, and enhance our product and service offerings. The types of information we may collect include:

1.1 Personal Identifiable Information

This refers to information that can be used to directly or indirectly identify you as an individual. We collect this information when you voluntarily provide it to us, including when you create a My Account profile on our website, place an order, contact our customer support team, submit feedback or testimonials about our products, sign up for our newsletter, or participate in promotional activities. This category of information includes but is not limited to:

Your full name, billing address, shipping address, and contact telephone number
Your valid email address, including the contact channel you use to reach out to our team at voryn@edpohtrading.com
Payment information, including billing details required to process your transactions (please note that we do not store full credit card or debit card information on our servers, all payment processing is handled through certified, secure third-party payment gateways that comply with global data security standards)
Account credentials, including username and encrypted password for your My Account page on www.edpohtrading.com
Any additional information you choose to share with us when submitting product reviews, testimonials, feedback requests, or customer service inquiries. For example, if you share details about how you use our 90L Extra Large Wardrobe Storage Bags, Hanging Handbag Organizer, or Compression Packing Cubes for your small apartment organization needs, we may store that information to improve our product descriptions and customer experience.

1.2 Non-Personal Information and Automatically Collected Data

When you browse our website, our servers automatically collect certain non-personal information that does not directly identify you, to help us analyze website performance, troubleshoot technical issues, and optimize the user experience for all visitors. This information includes:

Your device type, browser version, operating system, and unique device identifiers
Your Internet Protocol (IP) address, approximate geographic location, and ISP information
Your browsing activity on www.edpohtrading.com, including pages visited, product listings viewed (such as our Swivel Magnetic Hooks, Underwear and Sock Organizer, or Waterproof Travel Toiletry Bag), time spent on each page, click-through paths, and search queries entered on our platform
Data collected via cookies, web beacons, and similar tracking technologies, as outlined in further detail in Section 6 of this policy.
Order metadata, including purchase history, product preferences, average order value, cart abandonment rate, and shopping patterns across our categories of closet storage, packing cubes, household hooks, underbed storage solutions, and travel organization gear.

1.3 Information From Third-Party Sources

To help us verify your identity, prevent fraudulent transactions, and improve our service quality, we may receive supplementary information about you from trusted third-party sources, including:

Payment service providers that share limited transaction verification data to confirm the legitimacy of your purchases
Shipping and logistics partners that provide delivery confirmation information for your orders of home storage products
Social media platforms, if you choose to link your social media account to your My Account profile on our website
Fraud prevention service providers that share risk assessment data to help us protect our customers and our platform from unauthorized transactions.

2. How We Use Your Collected Information

All information we collect is used for legitimate, clearly stated purposes related to operating our e-commerce business and delivering the high-quality home storage solutions our customers expect. The primary uses of your personal information include:

2.1 Order Fulfillment and Transaction Processing

This is the core use of your personal identifiable information. We use your name, shipping address, contact phone number, and email address to process your purchases of all products listed on our website, from our Stainless Steel S Shaped Hooks, Small Adhesive Key Hooks, and Over the Door Hook Organizer, to our Vacuum Storage Bags, Foldable Travel Duffel Bag, and Clear PVC Travel Makeup Bags. We share relevant shipping details with our partnered logistics providers to ensure your orders are delivered to you within our stated standard local delivery timeframe of 3-7 working days after your order is confirmed. We also use your payment information to process transaction settlements, issue refunds for eligible returns per our Refund and Returns policy, and send you order confirmation, shipping tracking, and delivery notification emails and alerts.

2.2 Website Functionality and User Experience Optimization

We use automatically collected non-personal browsing data to troubleshoot technical issues on our website, optimize page load speeds, update product listings, and ensure all features of www.edpohtrading.com work properly for every visitor. This includes analyzing which of our product categories are most popular among customers in small apartments, identifying pain points in the checkout process, and adjusting our site layout to make it easier for busy modern families to find the exact home organization solutions they need. We may also use your account information to save your shopping preferences, store your cart content between visits, pre-fill your shipping and billing details during checkout, and let you track your order history directly on your My Account page.

2.3 Customer Support and Post-Purchase Assistance

Your contact information allows our support team to respond promptly to your inquiries, whether you are reaching out to ask questions about our product durability (such as the thick tear-resistant fabric we use for our closet storage bags), asking for guidance on how our slim foldable storage designs can fit under standard bed frames, requesting information about our after-sales support, or raising a concern about a delivered item. We also use contact information to follow up on your submitted product testimonials, confirm your feedback about how our organizers keep off-season clothes dust-free, and resolve any post-delivery issues you may encounter. Our registered address at 11 Woodlands Close, #07-24, Woodlands 11, Singapore 737853, contact telephone number +65 97818331, and official email voryn@edpohtrading.com are all available for you to reach us, and any information you share via these channels will be processed in line with this privacy policy to deliver you timely, helpful support.

2.4 Marketing and Promotional Communications (With Your Explicit Consent)

With your separate, opt-in consent, we may use your email address to send you updates about new organizer drops, latest closet organizer picks, best-selling product promotions, limited-time SHOP THE DEAL NOW offers, new arrival announcements, and exclusive discount campaigns for our full range of home storage products. You can choose to opt out of these marketing communications at any time, by clicking the “unsubscribe” link at the bottom of any marketing email, or by sending us a notice to opt out to voryn@edpohtrading.com. We will never send you unsolicited marketing messages without your explicit permission, and we will stop all promotional communications to you within 3 business days of receiving your opt-out request.

2.5 Legal Compliance and Fraud Prevention

We may use your personal information to comply with applicable local, national, and international laws, regulations, court orders, or government regulatory requests. We also use this information to detect, prevent, and investigate fraudulent transaction activity, unauthorized access to our website, intellectual property infringement, and other potential violations of our Terms of Service or legal requirements. This helps us protect not just our own business interests, but also the security and privacy of all our registered customers who shop on our platform.

3. Disclosure of Your Personal Information

ED POH TRADING PTE. LTD. will never sell, rent, or lease your personal identifiable information to unaffiliated third parties for their own marketing purposes, without your explicit written consent. We only share your information with third parties in the following limited, legitimate circumstances:

3.1 Trusted Service Providers That Support Our Business Operations

We share necessary information with vetted, trusted third-party service providers that help us run our e-commerce platform, fulfill your orders, and deliver our services, all of whom are contractually obligated to protect the confidentiality of your information and only process it for the specific purposes we authorize. These service providers include:

Payment processing gateways that handle secure transaction settlements for all your purchases of our storage organizers and hook products
Licensed logistics and courier delivery partners that receive your shipping address and contact details to complete the last-mile delivery of your orders
Website hosting, cybersecurity, and technical maintenance providers that help us keep www.edpohtrading.com running smoothly and securely
Email service platforms that assist us in sending order notifications, customer support responses, and (only with your consent) promotional marketing emails
Cloud data storage providers that store our customer order and account data in encrypted, compliant servers, in line with Singapore’s Personal Data Protection Act (PDPA) and other applicable global data protection regulations.

3.2 Business Transaction Transfers

In the event that ED POH TRADING PTE. LTD. undergoes a merger, acquisition, full or partial sale of assets, corporate restructuring, or transfer of business operations, your personal information may be transferred as part of the relevant business assets. We will provide explicit advance notice to all registered customers before any such transfer takes place, and we will ensure that the receiving entity agrees to abide by the terms of this Privacy Policy to continue protecting your personal information rights.

3.3 Legal Requirements and Protection of Rights

We may disclose your personal information if we are required to do so by applicable law, legal process, or valid government request, or if we believe in good faith that such disclosure is necessary to:

Comply with a court order, subpoena, regulatory investigation, or other legal obligation
Protect the safety, property, or legal rights of ED POH TRADING PTE. LTD., our website visitors, our customers, or the general public
Investigate and prevent potential fraud, unauthorized account access, or harmful activity that violates our Terms of Service.

3.4 With Your Explicit Consent

Apart from the scenarios outlined above, we will always seek your separate, explicit consent before sharing any of your personal identifiable information with any third party, for any purpose that is not directly related to fulfilling your order or operating our e-commerce services.

4. Data Security Measures

At ED POH TRADING, we take the security of your personal information extremely seriously, and we implement industry-standard, multi-layered technical, administrative, and physical security measures to protect your data from unauthorized access, disclosure, alteration, destruction, or misuse. These security protections include:

All sensitive personal information, including payment details, account passwords, and contact information, is encrypted using Transport Layer Security (TLS 1.3) technology during transmission across our website, ensuring no third party can intercept your data as it travels between your device and our servers
All stored personal data is encrypted at rest on our certified secure cloud servers, with strict role-based access controls that limit access to customer data exclusively to authorized ED POH TRADING team members who require that information to process your orders or respond to your support inquiries
We conduct regular quarterly security audits, vulnerability assessments, and system updates to identify and patch any potential security loopholes on our website and server infrastructure
All our team members who handle customer personal data complete mandatory annual data privacy and security training, and are bound by strict internal confidentiality agreements that prohibit unauthorized use or disclosure of customer information.

No data transmission or storage system can be guaranteed to be 100% secure, but we continuously update and upgrade our security systems to meet the highest industry standards, and we will notify you and the relevant regulatory authorities immediately in the unlikely event that a data breach affecting your personal information occurs, as required by applicable data protection laws.

5. Your Privacy Rights and Choices

As a customer or visitor of www.edpohtrading.com, you hold full rights over your personal information, and you can exercise the following rights at any time, free of charge, by contacting our data protection team via email at voryn@edpohtrading.com, or by mailing your request to our registered office address at 11 Woodlands Close, #07-24, Woodlands 11, Singapore 737853, or calling us at +65 97818331:

‌Right to Access‌: You can request a full copy of all personal identifiable information we hold about you, including your order history, saved preferences, and all data you have submitted to our website. We will deliver this information to you in a structured, commonly used, machine-readable format within 7 working days of verifying your identity.
‌Right to Correction‌: If you find that any of your personal information stored in our system (such as your shipping address, contact phone number, or email address) is inaccurate or out of date, you can request to have that information corrected and updated at any time. You can also update most of these details directly from the My Account page on our website without needing to contact support.
‌Right to Deletion (Right to be Forgotten)‌: You can request that we permanently delete all of your personal information stored on our systems, subject to a small number of legal exceptions: for example, we are permitted to retain limited order and transaction records to comply with local tax and accounting legal requirements for the mandatory statutory retention period. Once we fulfill all applicable legal retention obligations, we will fully erase all your personal data from our active and backup servers.
‌Right to Restriction of Processing‌: You have the right to request that we temporarily pause the processing of your personal information in specific circumstances, such as when you are contesting the accuracy of your stored data, when you believe our processing activities are unlawful, or when we no longer need the data for our original operating purposes but you require the data for legal claims.
‌Right to Data Portability‌: You can request that we transfer your personal data that you previously provided to us, directly to another data controller of your choice, in a standard, interoperable format, where technically feasible.
‌Right to Opt Out of Marketing Communications‌: As mentioned earlier in this policy, you can opt out of receiving all our promotional marketing emails at any time, either by clicking the unsubscribe link in any marketing message or by contacting our support team directly. We will never share your contact information with third-party marketing entities.
‌Right to Lodge a Complaint‌: If you believe that our processing of your personal information has violated applicable data protection regulations, you have the right to lodge a formal complaint with the relevant data protection supervisory authority in your country of residence, or in Singapore, where our company ED POH TRADING PTE. LTD. is registered and operates.

We will respond to all valid privacy rights requests within 7 to 14 working days, after we complete a simple verification process to confirm that the person making the request is the legitimate owner of the relevant personal information, to prevent fraudulent requests to access or delete your data.

6. Cookies and Tracking Technologies

Our website www.edpohtrading.com uses cookies, small text files that are stored on your device when you visit our website, to enhance your browsing experience, analyze site traffic, and personalize the content you see. The types of cookies we use include:

‌Strictly Necessary Cookies‌: These cookies are essential for the basic functionality of our website to work, including allowing you to log into your My Account, add products to your shopping cart, complete the checkout process, and navigate secure pages of the site. You cannot disable these cookies if you wish to use core e-commerce features of our platform.
‌Performance Cookies‌: These cookies collect anonymous aggregated data about how visitors interact with our website, to help us measure site performance, identify which pages load slowly, and optimize the overall browsing experience for all users. All data collected by these performance cookies is fully anonymized and cannot be linked back to any individual user.
‌Functional Cookies‌: These cookies remember your preferences when you visit our website, such as your selected currency, saved shipping address, and previously viewed products, so that we can customize your next visit and provide you with a more convenient, personalized shopping experience.
‌Marketing and Targeting Cookies‌: With your separate opt-in consent, these cookies may be used to display relevant product advertisements for our home storage solutions on external third-party platforms, to show you promotions for our closet organizers, travel packing cubes, and other products that may interest you, based on your previous browsing activity on our site.

You can manage your cookie preferences, disable non-essential cookies, or delete existing cookies stored on your device at any time, through the settings panel in your own web browser. Please note that disabling certain cookies may limit some of the personalized features and functionality available to you on www.edpohtrading.com.

7. Third-Party Links

Our website may contain hyperlinks to external third-party websites, for example, links to our partnered payment gateways, logistics tracking portals, or social media profile pages. Please note that these external websites operate independently from ED POH TRADING PTE. LTD., and they have their own separate privacy policies, terms of service, and data handling practices that are not governed by this Privacy Policy. We do not bear any responsibility or liability for the data collection, privacy practices, or content of these third-party websites. We strongly advise you to review the full privacy policy of every external site you visit after leaving our www.edpohtrading.com platform, before submitting any personal information to those sites.

8. Policy for Children

Our e-commerce website and all services offered on www.edpohtrading.com are intended for use by adults aged 18 years and older, who are making purchases for personal household and family use. We do not intentionally collect any personal identifiable information from children under the age of 16. If we become aware that we have accidentally collected personal information from a child under the age of 16 without verifiable parental consent, we will immediately take steps to permanently delete that information from all our servers. If you are a parent or guardian and you believe your child has submitted personal information to us without your permission, please contact us immediately at voryn@edpohtrading.com, and we will resolve the issue promptly.

9. Cross-Border Data Transfers

As a Singapore-based company, ED POH TRADING PTE. LTD. operates and stores your data on servers located in Singapore and other jurisdictions that have been recognized to provide adequate levels of data protection under applicable data protection laws. When we transfer your personal data across national borders, we will take all necessary legal and contractual measures to ensure that your data receives the same level of protection that it is entitled to under this Privacy Policy and your local data protection regulations, including implementing standard contractual clauses approved by relevant regulatory authorities where required.

10. Updates to This Privacy Policy

We may periodically update and revise this Privacy Policy to reflect changes in our business operations, new regulatory requirements, or updates to our website features and service offerings. When we make material changes to this policy, we will update the “Last Updated” date at the top of this document to September 4, 2026, or the date the new revision takes effect, and we will post the revised version on the Privacy page of www.edpohtrading.com. For significant changes that materially expand how we process your personal information, we will also send a direct notification email to all registered customers. Your continued use of our website and services after the effective date of the revised Privacy Policy will constitute your acceptance of the updated terms.

11. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy, our data processing practices, or your privacy rights, you can reach out to our designated data protection team through any of the following channels:

Official Email Address: voryn@edpohtrading.com
Registered Office Mailing Address: ED POH TRADING PTE. LTD., 11 Woodlands Close, #07-24, Woodlands 11, Singapore 737853
Contact Telephone Number: +65 97818331

We will respond to all legitimate privacy-related inquiries as soon as possible, and no later than 14 working days from the date we receive your message.